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  • Air Canada customs breach at Vancouver airport after arrival from Beijing

    Air Canada says it is investigating after passengers arriving at Vancouver International Airport from Beijing were able to enter the country without being screened by customs.

    The airline says a number of passengers on board Air Canada Flight 030, which landed in Vancouver around 11:30 a.m. PT Sunday, were "misdirected into the Domestic Terminal" instead of customs and immigration.

    Richmond RCMP and the Vancouver Airport Authority were called in to corral the more than 200 customers who were still at the airport.


  • #2
    Air Canada, West Jet say no to standardized carry-on size

    The International Air Transport Association is recommending a standard size for carry-on luggage for all major airlines, but is getting pushback from major Canadian airlines.

    Air Canada and West Jet have both said they are not changing their sizes to the recommended 55 x 35 x 20 centimetre dimensions.

    "We often review guidelines to ensure they meet the necessary requirements for our guests and our operations, and this is a constant evolution," says a West Jet spokesperson in an email.



    • #3
      Air Canada reaches tentative deal with customer service agents

      The union representing about 4,100 Air Canada customer service and sales agents has reached a tentative five-year collective agreement with the airline.

      In a release issued Sunday, Unifor president Jerry Dias said the agreement included protections and fair wages for workers.

      The airline released a statement saying the deal was a "win-win" for both sides.

      Contract talks began in January but broke off in March. A Unifor spokesman confirmed the talks resumed last week.

      Federal Labour Minister Kellie Leitch issued a statement congratulating the two parties on the deal, which was reached with the help of a federal mediator.

      No details of the agreement were released. It's subject to ratification by the union membership and approval by Air Canada's board of directors.



      • #4
        Air Canada ticketing 'glitch' draws class action lawsuit

        A mistake by Air Canada in offering a package of flights at just 10 per cent of the value has triggered a proposed class-action lawsuit by customers who thought they got an amazing deal.

        Court documents, filed in both Quebec and British Columbia, stated the flight pass was offered between Aug. 25 and Aug. 28 at just under $800, but customers were told days later the cost of 10 one-way business-class flights in the western U.S. or Canada was actually $8,000.

        The documents said Air Canada refused to live up to its contractual obligations and illegally removed the flight passes.